Shipping & Refund Policy
Effective Date: March 5, 2025
At Luxurosmic, we are committed to providing a seamless and transparent shopping experience. This policy outlines our shipping, delivery, and exchange procedures to ensure clarity and efficiency for our customers.
1. Shipping Policy
We strive to process and deliver your orders as efficiently as possible. Please review the details below to understand our shipping procedures:
1.1 Order Processing Time
- Orders are processed within 2 to 5 business days after payment confirmation.
- Processing times may vary during peak seasons, promotions, or due to unforeseen circumstances.
1.2 Shipping and Estimated Delivery Times
- Estimated delivery times vary based on the destination and will be displayed at checkout.
- Shipping times are calculated from the date of dispatch, not the order date.
- Customers will receive a confirmation email with tracking details once the order has been shipped.
1.3 Order Tracking
- A tracking number will be provided via email once your order has been dispatched.
- Customers can track their shipment through the provided link or on the carrier’s website.
1.4 Shipping Delays
While we work with reliable shipping partners, occasional delays may occur due to factors beyond our control, including:
- High order volume during peak shopping periods
- Customs clearance delays for international shipments
- Weather disruptions or logistical challenges
If your order is delayed beyond the estimated timeframe, please contact us at luxurosmic@gmail.com, and we will assist in resolving the issue.
2. Return and Exchange Policy
At Luxurosmic, we take pride in offering exclusive, limited-release collections that maintain the highest standards of quality and craftsmanship. Due to the unique nature of our products, we do not accept returns or refunds on any purchases. However, exchanges may be considered under specific circumstances.
2.1 Eligibility for Exchanges
Exchanges will only be considered under the following conditions:
- Incorrect Item Received – If you received a product that is different from what was ordered.
- Damaged or Defective Product – If the product arrives damaged or has a manufacturing defect.
To qualify for an exchange, the item must:
- Be unused, unworn, and in its original condition
- Have all original tags and packaging intact
- Be reported to our customer support team within the specified timeframe
2.2 Exchange Request Process
If you meet the eligibility criteria for an exchange, please follow these steps:
- Initiate a Request – Email luxurosmic@gmail.com within 7 days of receiving your order.
- Provide Details – Include your order number, a clear description of the issue, and supporting photos of the item.
- Approval & Instructions – Once your request is reviewed, we will notify you of the approval status and provide further instructions.
- Return Shipment (if required) – In some cases, we may request that you return the item before processing the exchange. Shipping fees for exchanges may apply.
2.3 Non-Returnable and Non-Exchangeable Items
- Items that show signs of use, wear, or damage not caused by manufacturing defects
- Items returned without prior approval
- Sale, promotional, or discounted items
3. Contact & Support
For any shipping inquiries, order-related concerns, or exchange requests, please contact us:
Email: luxurosmic@gmail.com
Official Website: www.luxurosmiic.com
We appreciate your trust in Luxurosmic and remain dedicated to delivering excellence in both product quality and customer service.